IT SERVICE MANAGEMENT
Empower your service teams with industry-leading IT Service Management tool Jira Service Management to deliver exceptional service
Deliver exceptional support with Jira Service Management
Over 45,000 companies use Jira Service Management. JSM unifies all service teams on a single platform, streamlining the workflow between Development and IT Operations. It empowers teams to embrace a service-oriented approach, enabling them to deliver outstanding experiences for both employees and customers.
With our Atlassian-certified consultants and ITSM expertise, we tailor Jira Service Management to meet your organization’s specific needs, ensuring the tool optimizes your processes for maximum efficiency
The power of Jira Service Management
Identify the power of Jira Service Management to support your IT support processes and create the best customer support experience.
Incident Management
Streamline incident management by centralizing incident reporting, prioritization, and tracking on a single platform, ensuring swift response and resolution. With automated workflows and real-time collaboration tools, JSM enables teams to quickly diagnose and resolve incidents, minimizing downtime and business disruption.
Change Management
Simplify change management by providing a structured process for planning, approving, and implementing changes, reducing risks and ensuring smooth transitions. With customizable workflows and automated approval processes, JSM ensures that changes are efficiently reviewed and executed with minimal impact on ongoing operations.
Problem Management
Enhance problem management by centralizing the identification, analysis, and resolution of underlying issues, helping to prevent recurring incidents. With built-in root cause analysis tools and customizable workflows, JSM enables teams to efficiently diagnose and address problems, reducing the impact on business operations.
Queues
Organize and prioritize incoming requests, to efficiently manage and address issues based on urgency and importance. Queues can be customized to align with specific workflows, ensuring that tasks are automatically sorted and assigned to the right team members.
SLA’s
Jira Service Management enables the creation and tracking of Service Level Agreements (SLAs) to ensure timely resolution of requests. It automatically monitors response and resolution times, helping teams meet their performance targets and maintain high service standards.
Reporting and Dashboard
Jira Service Management offers powerful reporting and dashboarding features, providing real-time insights into team performance, incident trends, and service metrics. Customizable dashboards allow teams to visualize key data, track progress, and make informed decisions to improve service delivery.
Asset Management
Jira Service Management's asset management capabilities allow organizations to track and manage their IT assets and resources throughout their lifecycle. By linking assets to incidents, changes, and other processes, teams can maintain accurate inventory, monitor asset performance, and optimize resource utilization.
Knowledge Base
Jira Service Management integrates a knowledge base that allows teams to create, organize, and share valuable information and solutions. This empowers users to find answers quickly, reduces the volume of support requests, and fosters a culture of self-service and continuous learning.
Automation
Jira Service Management's automation features enable teams to streamline repetitive tasks and processes by setting up automated rules and triggers. This reduces manual effort, enhances efficiency, and ensures consistent handling of incidents, changes, and other service requests.
Ready to Implement ITSM Into Your Organization?
Jira Service Management
Transform your IT service operations into a streamlined and efficient powerhouse. Our team brings extensive experience and technical expertise to every project, ensuring a seamless integration of JSM into your existing workflows.
Jira Service Management, Completely Tailored to Your Needs.
From initial setup and configuration to custom automations and workflow optimization, we tailor the implementation process to meet your unique needs.
By leveraging JSM’s powerful features, such as automation rules, incident management, and self-service portals, we help you enhance your service delivery, reduce response times, and improve overall customer satisfaction.
Our Approach to ITSM implementation
We understand that each organization has distinct requirements and challenges. That's why our approach to JSM implementation is both flexible and comprehensive. We begin with a detailed analysis of your current processes and goals, crafting a customized plan that aligns with your strategic objectives. This plan will include all expected steps, timelines and costs (also including license costs)
Implementation
We understand that each organization has distinct requirements and challenges. That's why our approach to JSM implementation is both flexible and comprehensive. We begin with a detailed analysis of your current processes and goals, crafting a customized plan that aligns with your strategic objectives. This plan will include all expected steps, timelines and costs (also including license costs).
Training
Ensuring your teams are comfortable and proficient in Jira Service Management is a cornerstone of our implementation projects. Our comprehensive tool training is designed to empower your team, equipping them with the knowledge and skills needed for seamless daily operations.
Post-Implementation Support
At Alluvium, our commitment to your success extends beyond implementation. We offer dedicated support packages and subscriptions to provide continuous assistance and expertise, ensuring your systems run smoothly and your team remains confident long after the initial rollout.
Why Choose Us
From strategy to execution, our team of experts will provide the utmost guidance and smooth delivery through your data migration journey.
Expert Guidance
We’ve helped numerous companies migrate to Cloud before
Feel Fully Supported
Be assured of a smooth migration process and post-migration support.
Zero Data Loss
With our expertise, we can ensure no data gets lost during migration.
Shorter Timelines
We can decrease the timelines for the migration.
Minimizing Downtime
We understand your business continuïty matters most.
Flexible Payment Options
We ensure you know exactly what the cost estimates for migration and licensing.
Let’s get in touch!
Our Locations
Europe: Kemp House 160, City Road London, EC1V 2NX, UK.
America: 27345 W Sand Lake Rd, STE 210 Office 3190 Orlando, FL 32819 US.
Lagos: Dominion Plaza, 140/141 Lekki - Epe Expressway, Lekki, Lagos 106104, Nigeria.
Ekiti: No.1 JayTee Ojo Crescent, Off Okemesi Road, Ikoro Ekiti, Ekiti State, Nigeria.
Kenya: 4th Floor, Laiboni Centre, Lenana Road, Kilimani, Nairobi, Kenya.
Email: contact@alluvium.net
Phone Number: +442035762028