ATLASSIAN SUPPORT

Expert Atlassian Support

Lorem ipsum dolor sit amet consectetur. Purus dui eget felis congue arcu praesent proin. Nec varius orci placerat laoreet ut hendrerit id.

Atlassian Server to Cloud Migration

Lorem ipsum dolor sit amet consectetur. Dui neque vel nisl pretium egestas felis eget. Eget aliquet dolor congue netus fermentum elit risus neque. Fermentum ornare amet diam egestas nunc mauris et. Platea sed enim ipsum feugiat. Rhoncus aliquam mollis nunc nec amet enim sed ultrices iaculis. In varius mattis viverra id morbi non diam. Arcu elit eu viverra ac dignissim lectus mi. Nec posuere in facilisi tincidunt orci enim tortor volutpat. Lobortis lacus urna lectus vulputate ut.

24/7

Technical Support

99.9%

Response Time

Comprehensive Support Services for Every Need

Lorem ipsum dolor sit amet consectetur. Purus dui eget felis congue arcu praesent proin. Nec varius orci placerat laoreet ut hendrerit id.

Incident Management

Streamline incident management by centralizing incident reporting, prioritization, and tracking on a single platform, ensuring swift response and resolution. With automated workflows and real-time collaboration tools, JSM enables teams to quickly diagnose and resolve incidents, minimizing downtime and business disruption.

Change Management

Simplify change management by providing a structured process for planning, approving, and implementing changes, reducing risks and ensuring smooth transitions. With customizable workflows and automated approval processes, JSM ensures that changes are efficiently reviewed and executed with minimal impact on ongoing operations.

Problem Management

Enhance problem management by centralizing the identification, analysis, and resolution of underlying issues, helping to prevent recurring incidents. With built-in root cause analysis tools and customizable workflows, JSM enables teams to efficiently diagnose and address problems, reducing the impact on business operations.

Queues

Organize and prioritize incoming requests, to efficiently manage and address issues based on urgency and importance. Queues can be customized to align with specific workflows, ensuring that tasks are automatically sorted and assigned to the right team members.

SLA’s

Jira Service Management enables the creation and tracking of Service Level Agreements (SLAs) to ensure timely resolution of requests. It automatically monitors response and resolution times, helping teams meet their performance targets and maintain high service standards.

Reporting and Dashboard

Jira Service Management offers powerful reporting and dashboarding features, providing real-time insights into team performance, incident trends, and service metrics. Customizable dashboards allow teams to visualize key data, track progress, and make informed decisions to improve service delivery.

Asset Management

Jira Service Management's asset management capabilities allow organizations to track and manage their IT assets and resources throughout their lifecycle. By linking assets to incidents, changes, and other processes, teams can maintain accurate inventory, monitor asset performance, and optimize resource utilization.

Knowledge Base

Jira Service Management integrates a knowledge base that allows teams to create, organize, and share valuable information and solutions. This empowers users to find answers quickly, reduces the volume of support requests, and fosters a culture of self-service and continuous learning.

Automation

What Atlassian services do you offer?

How can we get started with your Atlassian services, and what should we expect during the initial consultation?

What kind of support do you offer post-implementation?

What is involved in a holistic site audit and governance?

Can you help us migrate from a different platform to Atlassian Cloud?

Data security is our top priority. How does Atlassian guarantee it, particularly for cloud solutions?

What types of training programs do you offer for our team, and how can they help us maximize the use of Atlassian tools?

What are the potential benefits of integrating artificial intelligence (AI) into our Atlassian tools, and how can it help our organization?

What Makes Us Stand Out

From strategy to execution, our team of experts will provide the utmost guidance and smooth delivery through your data migration journey.

Expert Guidance

We’ve helped numerous companies migrate to Cloud before

Feel Fully Supported

Be assured of a smooth migration process and post-migration support.

Zero Data Loss

With our expertise, we can ensure no data gets lost during migration.

Shorter Timelines

We can decrease the timelines for the migration.

Minimizing Downtime

We understand your business continuïty matters most.

Flexible Payment Options

We ensure you know exactly what the cost estimates for migration and licensing.

Let’s get in touch!

Our Locations

Europe: Kemp House 160, City Road London, EC1V 2NX, UK.

America: 27345 W Sand Lake Rd, STE 210 Office 3190 Orlando, FL 32819 US.

Africa:

Lagos: Dominion Plaza, 140/141 Lekki - Epe Expressway, Lekki, Lagos 106104, Nigeria.

Ekiti: No.1 JayTee Ojo Crescent, Off Okemesi Road, Ikoro Ekiti, Ekiti State, Nigeria.

Kenya: 4th Floor, Laiboni Centre, Lenana Road, Kilimani, Nairobi, Kenya.

Email: contact@alluvium.net

Phone Number: +442035762028